Payment Methods

Our website supports payment via cards as well as virtual wallets. The below credit and debit cards can be used: American Express, Visa, MasterCard, Maestro and Diners Club.
If using a virtual wallet you will be able to use the new payment service MasterPass. For more information you can visit Alpha Bank's website .

Transaction Security

All payments are processed via Alpha e-Commerce service using TLS 1.1 128-bit encryption(Secure Sockets Layer - SSL).

Cancellation Policy

You have the right to cancel your insurance policy within 14 days of the policy's issue date as long as you have not traveled or filed a claim.

Personal Data Protection

Mondial Assistance believes that an individual's personal information should be handled with the utmost respect. Our aim is to ensure that our customers' personal data is handled responsibly.

Mondial Assistance considers the security of its customers' personal information as an important and necessary part of the responsible management of its corporate data. We therefore takes all reasonable steps to ensure that their information is secure and is safeguarded from loss, misuse, unauthorised access, modification or disclosure. All information is kept on a specifically designed database for Mondial Assistance's use only.

The personal data we usually collect includes an individual's name, address, email (contact details) and other information required for the services we provide such as credit or debit card details when you purchase online, travel dates, destination etc... In some cases, we will need to collect sensitive personal data about your health and medical history depending on the type of service provided. The personal data we request allows us to assess risks and administer insurance covers and claims. We may subsequently use this data to handle any assistance or claim you or the person traveling with you may have.

By inputting your personal data you grant us permission to store this data and to use it for processing purposes within the booking process and for possible later processing of insurance benefits. Only data that is absolutely necessary for processing is collected, stored and used. We never share this data with third parties.